The process
Understand. Build. Refine.
One timeline from first call to live system — with phases, deliverables, and outcomes mapped for dental.
01Understand.
We audit call patterns, recall lists, after-hours handling, and front desk workflows.
Strategy call, workflow audit, and bottleneck prioritisation before we recommend anything.
- Day 1 — Strategy call
- Days 2–5 — Discovery & audit
Workflow audit
1Lead response
2Follow-up gaps
3CRM handoffs
Day 1–5System build
Live preview
Templates ready for approval
Week 202Build.
We implement patient capture, emergency triage, recall automation, and review requests.
Full build, integration, testing, and team handover — typically 1–3 weeks.
- Week 2 — Build & integrate
- Templates approved by your team
System build
Live preview
Templates ready for approval
Week 203Refine.
We monitor new patient conversion, recall rebooking, and response times continuously.
Monthly reviews, message optimisation, and workflow adjustments as your business evolves.
- Week 3+ — Go live
- Monthly refine & optimise
Outcomes dashboard
Week 3+
The phone rings. You're with a patient.
Every missed new patient call, every overdue recall, every emergency to voicemail — handled manually, every single day.
60 sec
target response time
2–4 wks
typical implementation