Recall list synced
Overdue patients pulled from PMS on your configured schedule.
Revenue Recovery·Recall Rebooking Engine
Overdue recalls. Rebooked automatically.
Your PMS has 400 patients overdue for hygiene. Front desk meant to call them. That was three months ago. Overdue recalls are revenue sitting in your software — we rebook them systematically.
The problem
Your recall list is a revenue asset nobody is working.
Dental practices generate significant recurring revenue from hygiene recalls — but only if patients actually rebook. Industry-wide, recall compliance sits below 50%.
Front desk teams intend to call overdue patients. Then the morning rush hits, the phone rings, and recall outreach gets pushed to 'tomorrow' — indefinitely.
Automated recall sequences don't get tired, don't forget, and don't skip the lunch break. They work the list every week until patients rebook or opt out.
What this looks like today
The status quo. Before the system runs.
01
Hundreds of patients overdue for hygiene in PMS — untouched for months
02
Manual recall calls happen sporadically — if at all
03
Front desk burnout from repetitive outreach on top of live calls
04
No visibility into recall conversion rates
05
Patients assume they'll 'get around to it' — nobody prompts them
06
Hygiene chair time unfilled despite demand in the recall list
What we build
A complete system. Not a single tool.
Every component designed for australian private dental practices — wired together, not sold separately.
PMS recall list sync
Overdue hygiene and check-up patients pulled automatically from your practice management system.
Multi-touch SMS and email sequences
3–4 touch campaigns with personalised messaging — patient name, last visit, recommended interval.
One-tap rebooking links
Patients rebook directly from SMS — available hygiene slots offered from live calendar.
Escalation for non-responders
Patients who don't respond after the sequence flagged for front desk personal outreach.
Opt-out and compliance
Every message includes opt-out. Segmentation excludes recent bookers and inactive patients.
Recall conversion reporting
Track outreach volume, rebooking rate, and revenue recovered per recall campaign.
How it works
From first trigger to live system.
Step by step — most implementations go live in two to three weeks.
01 02 Segmentation applied
Grouped by overdue duration, last visit type, and patient value.
03 Sequences deployed
Personalised SMS and email touches with rebooking links.
04 Patient rebooks
One-tap booking from SMS into available hygiene slots.
05 Non-responders escalated
Remaining patients flagged for front desk personal call.
06 PMS updated
Rebooked appointments sync back. Recall status refreshed.
Outcomes
What changes. Inside 30 days.
Recall compliance lifted
Systematic outreach rebooks patients who would otherwise drift.
Hygiene chair utilisation improved
Overdue patients fill gaps in the hygiene schedule.
Front desk time recovered
Automated outreach replaces hundreds of manual recall calls.
Recurring revenue protected
Hygiene recall is your most predictable revenue — stop leaving it on the table.
Patient retention improved
Regular contact keeps your practice top of mind between visits.
Measurable recall ROI
Dashboard shows rebookings and revenue per recall campaign.
Timeline
Phase 01
Week 1
Discovery: recall list audit, PMS integration, messaging approval, and segmentation rules.
Phase 02
Week 2
Build: recall sync, sequence design, rebooking links, and escalation workflow.
Phase 03
Week 3
Go live. Monitor rebooking rates, opt-outs, and hygiene utilisation lift.
Common Questions
Before you book. Quick answers.
Messages are personalised, infrequent, and health-focused — 'time for your check-up'. Opt-out on every touch. Most patients appreciate the reminder they would have forgotten.
Yes. Dental4Windows, EXACT, Core Practice, and others — we pull overdue lists and sync rebookings back.
Long-overdue segments get different messaging — warmer re-introduction rather than 'your recall is due'.
Yes. Inactive, deceased, transferred, and do-not-contact patients excluded automatically.
Typically 15–25% of contacted overdue patients rebook within the first campaign cycle — compounding as the system runs continuously.
Only non-responders after the automated sequence — a much smaller, warmer list than calling cold from the full recall report.
Next step
Ready to implement recall rebooking engine?
Book a strategy call and we'll walk through how this system fits australian private dental practices specifically.