New patient calls
During a procedure, at lunch, or at 8pm on a Tuesday.
Lead Capture·New Patient Capture 24/7
With a patient. Still booking.
The phone rings during a crown prep. Front desk is at lunch. A new patient enquiry at 7pm goes to voicemail. By morning they've booked elsewhere. We capture every new patient call — 24 hours a day.
The problem
Every missed new patient call is $20,000 in lifetime value walking out the door.
Dental practices lose new patients to whoever answers first — not whoever has the best clinical skills. During procedures, lunch closures, and evening hours, calls go unanswered.
45% of dental enquiries arrive outside business hours. 78% of callers hang up on voicemail. New patients don't wait until Monday.
Hiring another front desk person for coverage you can't fill isn't the answer. A system that books patients while you're chairside is.
What this looks like today
The status quo. Before the system runs.
01
35% of calls go unanswered during peak clinical hours
02
Lunch closure sends callers to voicemail for 60 minutes daily
03
After-hours enquiries lost entirely until next business day
04
New patient details scribbled on Post-its when someone does answer
05
Hygiene and consult slots unfilled because nobody followed up
06
No visibility into how many new patients were lost this month
What we build
A complete system. Not a single tool.
Every component designed for australian private dental practices — wired together, not sold separately.
Instant new patient answer
Every inbound call answered within seconds — during procedures, lunch, and after hours.
Patient qualification
Captures name, contact, chief concern, health fund, and preferred appointment type before booking.
Automatic appointment booking
Hygiene, consult, and emergency slots offered from your live practice management calendar.
After-hours capture
Evening and weekend enquiries booked for next available — not lost to voicemail.
New patient form pre-send
Medical history and fund details form sent immediately after booking confirmation.
Front desk handoff brief
Your team receives structured patient intel before the appointment — not a blank chart.
How it works
From first trigger to live system.
Step by step — most implementations go live in two to three weeks.
01 02 AI answers instantly
Professional greeting with your practice name. Warm, dental-appropriate tone.
03 Patient qualified
Concern, fund, urgency, and appointment preference captured.
04 Slot offered and booked
Available hygiene or consult times offered from live calendar.
05 Confirmation and forms sent
SMS confirmation with new patient forms and practice directions.
06 PMS updated
Patient record created or updated in your practice management system.
Outcomes
What changes. Inside 30 days.
New patients booked 24/7
Enquiries captured during procedures, lunch, and after hours.
Higher new patient conversion
Instant response beats practices that reply next business day.
Hygiene slots filled faster
New patient hygiene bookings without front desk chasing.
Front desk load reduced
Routine new patient intake automated — team handles exceptions.
Better appointment prep
Patient concern and fund details captured before they arrive.
Full capture reporting
Track call volume, booking rate, and after-hours conversion.
Timeline
Phase 01
Week 1
Discovery: call pattern audit, appointment types, PMS integration, and new patient workflow mapping.
Phase 02
Week 2
Build: AI voice config, booking workflow, form pre-send, and PMS integration.
Phase 03
Week 3
Go live. Monitor new patient capture, booking conversion, and after-hours volume.
Common Questions
Before you book. Quick answers.
No. The system captures information and books appointments only. Clinical questions are escalated to your team — AHPRA-compliant, no diagnosis or treatment advice via AI.
Yes. We integrate with major Australian dental PMS platforms. Bookings sync without double entry.
Caller ID and PMS lookup route existing patients to appropriate workflows — rebooking vs new patient intake.
Yes. Booking logic respects individual practitioner schedules, appointment types, and chair allocation.
Calls answered and booked throughout — no voicemail gap during your scheduled closure.
Most practices capture their first after-hours new patient booking within 48 hours of go-live.
Next step
Ready to implement new patient capture 24/7?
Book a strategy call and we'll walk through how this system fits australian private dental practices specifically.