Treatment completed
Trigger from PMS when appointment is marked complete.
Reputation·Post-Treatment Review System
Treatment done. Review asked.
The best moment to ask for a Google review is when the patient says 'that wasn't as bad as I expected'. That moment is in the chair — or walking out the door. We capture it within hours, automatically.
The problem
Your happiest patients never leave reviews because nobody asked at the right time.
New patients choose dentists by Google reviews. A practice with 4.9 stars and 80 recent reviews wins the call — regardless of clinical excellence alone.
Front desk means to ask. But checkout rush, the next patient arriving, and end-of-day admin push the ask aside. The moment passes.
One negative review from a billing miscommunication outweighs ten positive experiences you never collected. Review generation is a system problem.
What this looks like today
The status quo. Before the system runs.
01
Review asks happen inconsistently — depends on who's at front desk
02
Patients willing to review can't find the Google link
03
Google profile stale despite thousands of treated patients
04
Negative reviews from anxiety or billing issues dominate the narrative
05
No tracking of which patients were asked
06
Competitors with fewer patients but better review systems rank higher
What we build
A complete system. Not a single tool.
Every component designed for australian private dental practices — wired together, not sold separately.
Post-treatment trigger
Review request fires when treatment is marked complete in PMS — same day.
Warm thank-you first
Genuine appreciation message before the ask — feels like care, not marketing.
One-tap Google review link
Direct SMS link to your Google Business Profile review page.
Gentle follow-up
Single reminder at 72 hours. Then the sequence closes.
Issue filter
Patients with complaints, billing disputes, or treatment complications routed to internal feedback — not public review.
Review tracking dashboard
Monitor requests, published reviews, and rating trends over time.
How it works
From first trigger to live system.
Step by step — most implementations go live in two to three weeks.
01 02 Thank-you sent
Personalised message within hours of leaving the practice.
03 Review request delivered
Short ask with direct Google link via SMS.
04 Patient reviews
One tap from phone to Google review page.
05 Follow-up if needed
Single 72-hour reminder. Then closed.
06 Outcome tracked
Review published, rating captured, patient marked in system.
Outcomes
What changes. Inside 30 days.
Steady Google review flow
Consistent post-treatment requests — no front desk dependency.
Higher local search ranking
Recent reviews improve Google Maps placement for 'dentist near me'.
More new patient trust
Strong profile wins enquiries before they even call.
Issue detection before public damage
Unhappy patients filtered to private resolution first.
Competitive separation
Most practices have under 50 reviews. Steady generation creates gap.
Front desk freed from asking
Checkout focuses on care — review ask handled automatically.
Timeline
Phase 01
Days 1–3
Discovery: Google Business Profile audit, PMS trigger setup, message approval, issue filter rules.
Phase 02
Days 4–7
Build: trigger integration, review link, delivery config, and complaint routing.
Phase 03
Week 2
Go live. Monitor review conversion, timing, and patient feedback.
Common Questions
Before you book. Quick answers.
Issue filter catches flagged appointments — complications, complaints, or billing disputes route to internal follow-up, not public review requests.
Typically 20–35% of requests result in published reviews. A practice seeing 60 patients weekly can expect 4–7 new reviews monthly.
Review requests are post-service satisfaction asks — no health claims, no treatment promotion. Compliant with AHPRA advertising guidelines.
Yes. Surgical, emergency, and complaint-flagged appointments can be excluded from review requests.
Yes. Asking patients for honest reviews is permitted. No incentives or selective asking of happy patients only.
Thank-you-first messaging and same-day timing feel like genuine follow-up care — not a marketing blast.
Next step
Ready to implement post-treatment review system?
Book a strategy call and we'll walk through how this system fits australian private dental practices specifically.